f.a.q   Choose your f.a.q
How Do I Place An Order?

You can purchase wholesale online the fastest using our shopping cart. Or, email, fax, or call (416)559-7663 to place an order over the telephone. Our site is backed by 128-bit SSL encryption to ensure the safe transmission of your information. 

We accept Visa, Mastercard, American Express, and PayPal.  If paying by PayPal, an invoice will be emailed to you once your order is processed.  If you would like to fax in your order, please email us for our private fax number.

Please Note:  Our parent company Syndicate One Inc. (Freesia Wholesale) will be listed as the billing party on your credit card statement.

Online purchases will receive an automatic response email acknowledging receipt of order. When your order is processed (shipped), you will be sent a second email confirmation. Orders are processed and shipped within 24 hours Mon to Fri. If your order cannot be filled (i.e. an item being on backorder), you will be notified via email. We may suggest substitutions for out of stock items, but will never substitute without your prior approval.

 

How Do You Ship Orders?

Canadian orders ship via Canada Post or Fedex ground, whichever is more economical.  The delivery standard is between 3-5 business days.

USA orders ship via Fedex ground or Canada Post.  The delivery standard is between 5-10 business days.

All other International Countries are shipped via Fedex Express or other International courier, whichever is more suitable.  Please contact us for more info prior to placing your order.

Orders are carefully packaged with Freesia Wholesale identified as the mailing company.  If you would like us to bill on your courier account, please call (416) 559-7663 or email us prior to placing your order.

 

How Much Is Shipping?

The cost of shipping depends on the combined weight of your items.  Upon processing, we will automatically add the shipping fee and applicable taxes to your order (we choose the most economical shipping method).  If you would like to know the exact charge, please email us or call (416) 559-7663 prior to placing your order. 

Shipping Chart

 

Fedex

Canada Post

Canada

$12.95 and up

$9.95 and up

USA

 $13.95 & up

$13.95 and up

International

 enquire

enquire

 

Can I Pick-Up My Order?

No... Sorry, we are primarily an online boutique and only accomodate online orders at this time.  Thank you for your understanding.

 

Can I Track My Order?

Yes, most orders can be tracked.  Once your order is processed, you will be emailed a tracking number for your shipment. Orders shipped via Canada Post Airmail can not be tracked. To track all other parcels online, please follow these links:

For orders shipped via Canada Post, go to the Canada Post website
 and enter your tracking #.

For orders shipped via Fedex ground, go to the Fedex website
 and enter your tracking #.

How Do I Select The Colour I Want?

We make every attempt to accomodate specific colour choices for items, however, by default colours are picked at random. If you would like a particular item colour, please send us an email before or after your online order is placed. Or call us at (416) 559-7663.

How Can I View Pricing?

You must create a login first in order to view pricing. Anyone can order from this website. However, if you have a Registered Business, please email us your Company name, address, telephone number, Business number and/or Vendor permit number, and primary contact name and then we will set you up with a Wholesale Login. Registered Businesses receive lower pricing.

Note: All the prices listed on our website are for a single item (each price), even though multiple units may be displayed in the picture. 

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